Cookie Policy - 07 APR 2025
Our online gaming and sports betting platform www.luckygames.be (hereinafter “the Website”) is operated by LUCIANA NV. The Website uses cookies to improve your online experience and offer you personalized content.
You have the option to accept or refuse cookies that are non-essential to the functioning of the Site at any time.
However, to continue browsing on our Website, you must either accept the cookies, or refuse them by managing your preferences via the “Cookie settings” tab.
In this Cookie Policy (hereinafter “the Policy”) you will find all necessary information, as well as the options available to you to indicate your cookie preferences. Do not hesitate to consult our privacy policy for broader information on the processing of your personal data.
We invite you to read this information carefully. For any questions, please contact us via the email address: .
1. What is a cookie?
A cookie is a set of information that is generally small and identified by a name, which can be transferred to your browser by a website you have logged on to. Your web browser will store the cookie for a certain period and resend it to the web server each time you log back in.
Certain cookies are required for the operation of the Website, such as cookies that allow you to log in to the Website and manage your deposits and winnings. Others are used to improve your gaming experience, including your choice of language: when you visit the Website again, this cookie will allow your browser to be recognized and therefore remember your preferred language. Other cookies are used to provide you with personalized content or advertisements.
In §2 below you will find a list of cookies used by the Website and its partners.
The cookie storage period varies depending on the type of cookie. Certain cookies are automatically deleted when you leave the Website, while others are stored for longer periods. Cookie storage periods are defined below (§2).
2. What cookies are used by the Website? For what purposes? How long are these cookies stored for?
The Website and its partners use four (4) categories of cookies, namely:
- Essential cookies: functional or technical cookies that are required for the operation of the Website and, notably, for the purposes of granting players access to the online gaming and betting offer and allowing the Website to fulfill its legal and contractual obligations;
- Experience enhancing cookies: cookies that improve the user’s online experience (preferences, etc.);
- Performance cookies: cookies that measure the performance of the Website and the advertisements displayed on it;
- Marketing cookies: cookies that allow you to receive personalized advertisements and create a personalized profile in order to avoid seeing advertisements that do not match your profile.
The use of cookies by the Website and its partners requires your consent, except for essential cookies, which are required for the operation of the Website. Please note that third-party cookies are subject to their own policies. This is notably the case for cookies managed by Google, if you give your consent; for more information, see https://business.safety.google/privacy/.
You will find the list of cookies below. This list is non-exhaustive and liable to change, on the understanding that the Website will always request your consent for all non-essential cookies.
2.1 Essential cookies
Cookies | Third Party | Function | Length of storage |
|---|---|---|---|
didomi_token | Didomi | Memorizes user's consent for compliance with GDPR. | 6 months |
euconsent-v2 | Didomi | Memorizes consent information for cookie management | 6 months |
fp_# | Iovation | Anti-fraud management | Permanent |
io_# | Iovation | Anti-fraud management | Permanent |
__cfduid | Cloudflare | Cybersecurity prevention | 29 days |
Cookies | Function | Length of storage |
|---|---|---|
hasUserAlreadyLoggedIn | Indicates whether the user has already logged in. | Permanent |
2.2. Experience-enhancing cookies
Cookies | Third Party | Function | Length of storage |
|---|---|---|---|
i18nextLng | i18next | Stores the language preference for the Website. | 1 year |
screeb:page | Screeb | Browser tracking for UX improvement via Screeb. | Session |
screeb:respondent | Screeb | Records user interaction with Screeb (UX analysis tool). | Permanent |
screeb:session | Screeb | Stores a user's session ID on Screeb. | Session |
screeb:identity | Screeb | Unique identifier of a user on Screeb. | Permanent |
Cookies | Function | Length of storage |
|---|---|---|
lastVisit | Memorizes the last visit of the user to the Website | Permanent |
2.3. Performance cookies
Cookies | Third Party | Function | Length of storage |
|---|---|---|---|
_ga | Google Analytics | Tracks visitors and analyses interactions on the Website. | 2 years |
_ga_# | Google Analytics | Specific version of the _ga cookie to differentiate sessions. | 2 years |
_dd_s | Datadog | Data collection for Datadog (performance monitoring). | Session |
_fs_tab_id | Full Story | Identifier for managing Full Story tabs. | Session |
2.4. Marketing cookies
Cookies | Third Party | Function | Length of storage |
|---|---|---|---|
__gtm_referrer | Google Tag Manager | Tracks traffic sources via Google Tag Manager. | Session |
_gcl_au | Google Ads | Stores information from Google advertising campaigns. | 3 months |
OL_LIB_INSTALL_TIME | OtherLevels | Records the installation time of the application. | Permanent |
ol-exp-OL_LIB_INSTALL_TIME | OtherLevels | Variant of the OL_LIB_INSTALL_TIME cookie used for experiments. | Permanent |
OL_APP_CLEAN_INSTALL_TIME | OtherLevels | Times the first clean installation of the application. | Permanent |
ol-exp-OL_APP_CLEAN_INSTALL_TIME | OtherLevels | Variant of the OL_APP_CLEAN_INSTALL_TIME cookie for experiments. | Permanent |
OL_Tracking_ID | OtherLevels | Unique tracking identifier for marketing campaigns. | Permanent |
ol-exp-OL_Tracking_ID | OtherLevels | Variant of the OL_Tracking_ID cookie for experiments. | Permanent |
Please note that third-party cookies are subject to their own policies. This is notably the case for cookies managed by Google, if you give your consent; for more information, see https://business.safety.google/privacy/. Please note that advertisers who collaborate with Google may send you personalized advertising in their own name and under their own responsibility.
3. How can I identify and manage the cookies used by the Website?
Whether you are browsing on your computer or mobile phone, you are free to manage your consent preferences for the cookies used by the Website and its partners by configuring your cookies via the “Cookie settings” tab.
Please note that most browsers are configured to automatically accept cookies. You are free to configure your browser so that it sends a notification when a cookie is used, thereby allowing you to accept it or not.
Browser (computer) | |
|---|---|
Firefox | |
Chrome | |
Safari | |
Internet explorer |
Browser (mobile phone) | |
|---|---|
Firefox | |
Chrome | |
Safari | |
Microsoft Edge |
You can also delete cookies used by third parties to generate traffic without our consent by contacting these third parties directly: Hotjar, Google, Fullstory, etc.
4. Contact details of the Belgian Data Protection Authority (Autorité de protection des données)
In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the Belgian Act of 30 July 2018, you have the right to request additional information or make a complaint to the Belgian Data Protection Authority, whose contact details are as follows:
Address: Rue de la Presse 35, 1000 Brussels, Belgium
Telephone: +32 (0)2 274 48 00
Email:
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