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Responsible gaming

At Lucky Games, we want gaming to stay first and foremost fun and be a source of enjoyment. This is why we have made different tools available to you to help you play responsibly. If you feel you are losing control, we can also direct you to support organizations or help centers in your area. You can also read all our advice on responsible gaming.

Play safely

To play responsibly, Lucky Games has made several tools available to you to help you keep control:

  • Control your spending: set personal deposit limits per day, week or month.
  • Take a break: suspend access to your account for a day, week or month. During this time, you will not be able to play, bet or deposit on our site.

Responsible gaming support organizations

If, despite using different tools, you are unable to keep control, there are several specialist organizations who offer support or help to avoid problematic gaming behaviours.

To learn more about responsible gaming and the dangers linked to gaming, you can also consult the Gaming Commission's official leaflet (PDF) or the Gaming Clinic's folder (PDF).

Useful addresses for help services in Belgium

Brussels

Dostoievski pathological gambling clinic

Medical psychiatry and psychology service / Brugmann University Hospital Centre

Place Van Gehuchten 4

1020 Brussels

02/477.37.70

[email protected]

Clinique du Jeu (gambling clinic)

Association for preventing abuse and protecting players

Rue d'Atois 16

1000 Brussels

02/514.02.08

Le pelican asbl

Rue Drootbeek 32

1020 Brussels

02/502.08.6

[email protected]

Le Pelican

Gamblers Anonymous of Brussels

Avenue Henri Jaspar 117

1060 Brussels

02/538.08.80

0477/59.96.75

Centrum voor geestesgezondheid Brussel / Houba

Houba de Strooperlaan 136

1020 Brussels

02/478.90.90

Province of Walloon Brabant

Louvain-la-Neuve guidance centre

Certified mental health service

Grand Place 43

1348 Louvain-la-Neuve

010/47.44.08

010/47.87.42

Province of Liège

"Petit Bourgogne" psychiatric hospital centre

Rue Professeur Mahaim, 84

4000 Liège

04/254.77.11

Social centre of the province of Liège

Rue Beeckman, 26

4000 Liège

04/237.93.18

La Clé outpatients hospital

Boulevard de la Constitution, 153

4020 Liège

04/342.65.96

Gamblers Anonymous of Liège

Rue de l'Eglise 3

4032 Liège (Chênée)

0486/18.40.90

Province of Hainaut

Gamblers Anonymous of Tournai

Rue du Chatêau 19

7500 Tournai

0497/81.45.86

Vincent Van Gogh Hospital - (Charleroi university hospital)

Rue de l'Hôpital, 55

6030 Marchienne-au-Pont

071/92.35.09

[email protected]

CAAT

Rue de Biezet 2

7600 Tournai

069/77.05.74

069/85.86.22

Province of Namur

Gamblers Anonymous of Marche-en-Famenne

Centre Culturel

Chaussée de l'Ourthe 74

6900 Marche-en-Famenne

0496/27.65.96

ASBL Sesame

Rue de Bruxelles 18

5000 Namur

081/23.04.40

081/26.03.15

[email protected]

Sesame

Province of Antwerp

Centrum voor geestesgezondheid Vagga

Boomgaardstraat 7

2018 Antwerpen

03/285.95.65

[email protected]

Centrum voor geestesgezondheid Kempen - De Meander

Parklaan 55 bus 17

2300 Turnhout

014/47.12.20

Province of Limburg

Centra voor alcohol- en andere drugproblemen vzw

Salvatorstraat 25

3500 Hasselt

011/27.42.98

Cadlimburg

[email protected]

Cadlimburg

Province of Vlaams-Brabant

Centrum voor geestesgezondheid Vlaams-Brabant Oost

Vital Decosterstaat 86

3000 Leuven

016/32.97.00

Werkgroep tegen gokverslaving vzw

Hazeveld 5

1600 Sint-Pieters-Leeuw

02/532.58.26

0495/69.00.24

[email protected]

wtgv

Province of West-Vlaanderen

Centrum voor geestesgezondheid Eclips - CAT

Lange Violettestraat 84

9000 Gent

09/233.58.58

Centrum voor geestesgezondheid waas en dender - Delta

Antwerpsesteenweg 187

9100 Sint-Niklaas

03/760.00.70

Province of Oost-Vlaanderen

Centrum voor geestesgezondheid Noord-West-Vlaanderen

Frère Orbanstraat 143

8400 Oostende

059/50.05.00

Poliklinisch ontwenningscentrum (POC)

Ruddershove 10

8000 Brugge

050/45.23.90

Psychiatrisch ziekenhuis Sint-Amandus

Reigerlostraat 10

8730 Beernem

050/79.95.00