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Responsible gaming

At Lucky Games, we want gaming to stay first and foremost fun and be a source of enjoyment. This is why we have made different tools available to you to help you play responsibly. If you feel you are losing control, we can also direct you to support organizations or help centers in your area. You can also read all our advice on responsible gaming.

Play safely

To play responsibly, Lucky Games has made several tools available to you to help you keep control:
  • Control your spending: set personal deposit limits per day, week or month.
  • Take a break: suspend access to your account for a day, week or month. During this time, you will not be able to play, bet or deposit on our site.

Responsible gaming support organizations

If, despite using different tools, you are unable to keep control, there are several specialist organizations who offer support or help to avoid problematic gaming behaviours.
To learn more about responsible gaming and the dangers linked to gaming, you can also consult the Gaming Commission's official leaflet (PDF) or the Gaming Clinic's folder (PDF).

Useful addresses for help services in Belgium

Brussels

Dostoievski pathological gambling clinic

Medical psychiatry and psychology service / Brugmann University Hospital Centre
Place Van Gehuchten 4
1020 Brussels
02/477.37.70

Association for preventing abuse and protecting players

Rue d'Atois 16
1000 Brussels
02/514.02.08

Le pelican asbl

Rue Drootbeek 32
1020 Brussels
02/502.08.6

Gamblers Anonymous of Brussels

Avenue Henri Jaspar 117
1060 Brussels
02/538.08.80
0477/59.96.75

Centrum voor geestesgezondheid Brussel / Houba

Houba de Strooperlaan 136
1020 Brussels
02/478.90.90

Province of Walloon Brabant

Louvain-la-Neuve guidance centre

Certified mental health service
Grand Place 43
1348 Louvain-la-Neuve
010/47.44.08
010/47.87.42

Province of Liège

"Petit Bourgogne" psychiatric hospital centre

Rue Professeur Mahaim, 84
4000 Liège
04/254.77.11

Social centre of the province of Liège

Rue Beeckman, 26
4000 Liège
04/237.93.18

La Clé outpatients hospital

Boulevard de la Constitution, 153
4020 Liège
04/342.65.96

Gamblers Anonymous of Liège

Rue de l'Eglise 3
4032 Liège (Chênée)
0486/18.40.90

Province of Hainaut

Gamblers Anonymous of Tournai

Rue du Chatêau 19
7500 Tournai
0497/81.45.86

Vincent Van Gogh Hospital - (Charleroi university hospital)

Rue de l'Hôpital, 55
6030 Marchienne-au-Pont
071/92.35.09

CAAT

Rue de Biezet 2
7600 Tournai
069/77.05.74
069/85.86.22

Province of Namur

Gamblers Anonymous of Marche-en-Famenne

Centre Culturel
Chaussée de l'Ourthe 74
6900 Marche-en-Famenne
0496/27.65.96

ASBL Sesame

Rue de Bruxelles 18
5000 Namur
081/23.04.40
081/26.03.15

Province of Antwerp

Centrum voor geestesgezondheid Vagga

Boomgaardstraat 7
2018 Antwerpen
03/285.95.65

Centrum voor geestesgezondheid Kempen - De Meander

Parklaan 55 bus 17
2300 Turnhout
014/47.12.20

Province of Limburg

Centra voor alcohol- en andere drugproblemen vzw

Salvatorstraat 25
3500 Hasselt
011/27.42.98
Cadlimburg

Province of Vlaams-Brabant

Centrum voor geestesgezondheid Vlaams-Brabant Oost

Vital Decosterstaat 86
3000 Leuven
016/32.97.00

Werkgroep tegen gokverslaving vzw

Hazeveld 5
1600 Sint-Pieters-Leeuw
02/532.58.26
0495/69.00.24

Province of West-Vlaanderen

Centrum voor geestesgezondheid Eclips - CAT

Lange Violettestraat 84
9000 Gent
09/233.58.58

Centrum voor geestesgezondheid waas en dender - Delta

Antwerpsesteenweg 187
9100 Sint-Niklaas
03/760.00.70

Province of Oost-Vlaanderen

Centrum voor geestesgezondheid Noord-West-Vlaanderen

Frère Orbanstraat 143
8400 Oostende
059/50.05.00

Poliklinisch ontwenningscentrum (POC)

Ruddershove 10
8000 Brugge
050/45.23.90

Psychiatrisch ziekenhuis Sint-Amandus

Reigerlostraat 10
8730 Beernem
050/79.95.00